SCORE Informed Virtual Agent (SiVA)
TECHCOM Software Solutions Inc. (“TECHCOM™”), a provider of decisioning and customer relationship management solutions, together with Score Statistical Consulting Inc. (“SCORE”), a data analytics company with score data products available at each of the two Canadian credit bureaus, announce the launch of the TECHCOM.ai Enterprise Omni-Channel SCORE Informed Virtual Agent (“TECHCOM™ DRS™ SiVA”).
Available to Canadian organizations including those in the financial, utility and government sectors, TECHCOM™ DRS™ SiVA will enhance your existing customer acquisition and retention efforts by handling common customer interactions in multiple languages 24x7x365, with the ability to evolve to handle more complex customer scenarios as the AI model continues to learn.
Introduce TECHCOM™ DRS™ SiVA as part of your omni-channel customer interaction strategy to support key business areas and activities including:
TECHCOM™ DRS™ SiVA integrates next-generation digital capabilities that extend reach across Canadian financial, utility and government organizations. As part of TECHCOM™ OMNI-One, it forms a one-stop solution for customer interaction needs, offering:
a. Seamless customer transfers between communication channels;
b. Customer outreach similar to traditional dialers or IVM solutions; or
c. Handling inbound customer calls similar to IVR systems.