SCORE Blog

 

Toronto, 15th May 2017: TALKINGTECH, a global leader in customer engagement and payments, today announces a strategic partnership with SCORE, a leading provider of analytic solutions in risk management and collections, based in Toronto, Canada.

 

The partnership combines SCORE’s risk and propensity scorecards that identify customers most likely to self-cure with TALKINGTECH’s self-service and omni-channel digital bill payments. This unique blend of data, analytics and technology will reduce collection costs and improve customer engagement.

 

Both SCORE and TALKINGTECH have extensive and deep experience in working with financial service and telecommunications providers, bringing best practice in digital bill payment solutions to the Canadian marketplace.

 

Richard Yap, Chief Operating Officer of SCORE commented: "This partnership will enhance the existing services that we offer to our clients. Our clients will benefit from offering TALKINGTECH’s multi-channel, digital payments services to customers in collections, thereby increasing revenues and improving the brand journey. As the Canadian market inevitably becomes more regulated in forthcoming years, TALKINGTECH’s experience in addressing regulation and compliance will also prove invaluable.”

 

Simon Howard, Director of Business Development at TALKINGTECH, added: "SCORE, like TALKINGTECH, is a long established and well-respected business with a proven business model. Its unique approach to collections uses bureau-based scores to build propensity models and strategies that identify the customers most likely to cure or pay.  TALKINGTECH’s ability to execute this, using our SWIPE solution that encompasses SMS, web, and voice will be a powerful and compelling proposition. We have already seen a huge amount of initial interest and over the next 12 months we will work closely with SCORE to ensure that Canadian organisations are better prepared to embrace the digital age in collections.” 

 

TALKINGTECH and SCORE will be speaking about ‘Frictionless Payments and Collections’ at the CSRSA 2017 Annual Conference, June 4 - 6, 2017 The Hilton Niagara Falls / Fallsview Hotel & Suites, ON Canada.

 

 

TALKINGTECH is a global leader in customer engagement and payment technology solutions for some of the world’s largest utilities, telecommunications and financial services organisations. Founded in 1986 and with deep expertise in the areas of customer engagement, payments and collections, TALKINGTECH is headquartered in New Zealand and has offices across EMEA, Australasia, South Africa and North America. TALKINGTECH helps organisations such as, Vodafone, O2 and EDF Energy to improve overall customer satisfaction and increase revenues by making it easy for their customers to pay their bills promptly. For more information visit http://www.talkingtech.com 

 

 

Since 1997, SCORE has offered trusted models, predictive analytics and expert insights with proven results. SCORE helps clients optimize accounts receivable management returns through the optimization of scoring, analytic and consulting solutions. Headquartered in Toronto, SCORE is dedicated to offering clarity and providing solutions for our clients in banking, insurance, telephony, and public/government institutions in accounts receivable management. SCORE partners with industry leaders to provide unique models and unparalleled results.  For more information visit http://www.scorestat.com. 

 

 

 

Lisa Hancox at The Bright Hub

+44 (0)20 3475 4112 

 

Richard Yap, COO at SCORE Statistical Consulting Inc.

(416) 861-1217