Scoring and Analytics

Increase the intelligence of your risk management.

Based on credit bureau data, SCORE’s models help you manage risk by predicting which accounts at various stages of delinquency will cure or demonstrate a high probability of payment. The key to success is improving performance by identifying dollars at risk or improving productivity through resource allocation. SCORE’s toolbox helps financial services improve roll rates, reduce write offs, explore risk-based pricing for outsourcing collections and value distressed debt.

A different approach.

Conventional account management tends to predict which current customers are most likely to become delinquent. SCORE takes a different approach, offering bureau based scores that identify the delinquent accounts most likely to cure or pay.

Early and late state

Cost effective solutions

Increased granularity

Early and late state delinquencies.

To help you assess the benefit of incorporating our models into internal systems, SCORE offers analytics to validate performance. Our scores provide value as a complement to pre-existing decision tools that can enhance overall lift across the customer cycle in your delinquency management strategies.

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Cost effective solutions.

SCORE often collaborates with strategic partners to deliver you credit scores, which can be transmitted via FTP with PGP encryption protocols, or through one of our ASP partners. With no upfront costs, and a pay-as-you-go model, SCORE is a low-cost highly effective alternative or a supplementary model strategy for existing tools.

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Increased granularity.

The more data you have about delinquent accounts, the better as it improves your intelligence and efficiency. Using credit bureau data our models consider external information on a client's credit behaviour, payment patterns and relationships with other creditors. Armed with our information you'll discover accounts most likely to pay.

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How scoring works.

SCORE's models are a toolbox for accounts receivable management. Whether it’s a telecommunications company wanting to improve roll rates on 90-day delinquent accounts or a bank exploring risk-based pricing for outsourcing collections, or a retailer valuing dormant debt, SCORE’s trusted models help companies effectively manage their risk.

SCORE's models use credit bureau data to predict the likelihood of an account curing within 90 days, so that a score of 450 represents a 45 per cent probability of the account curing in the next three months. This short performance window can significantly reduce exposure as delinquency rates accelerate. Our models are more accurate with less risk than a typical credit bureau or behavioural score that uses a 90 plus days past due dependent variable over 12 to 24 months.

SCORE's models assist in reducing exposure throughout the credit life-cycle: from the credit granting process, to accounts management, to distressed debt sales. Our generic models are continuously being re-validated to ensure accuracy and relevance and we also offer custom modeling for clients who require a more specialized approach.

Cost effective with no upfront costs and pay-as-you-go models.

Features and benefits.

With the growing accumulation of consumer debt more accounts require collections. This results in collectors facing increased competition for consumers’ ever-decreasing financial resources.

Our models help by providing you with a sophisticated tool to focus on accounts that are most likely to cure or collect. Once our models determine those accounts cost-effective collection strategies are employed to reduce the number of contact attempts.

Strategic Focus

Score Cards

Implementation

Easy Data Access

Strategic focus.

Scoring supports inventory management systems by driving the account selection and queuing strategy that allows collectors to focus on the accounts most likely to cure or collect. With this selection in place, efficiency of collections increases by reducing the number and cost of contact attempts.

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Keep score with SCORE Cards.

SCORE has developed generic SCORE Cards segmented by delinquency level, industry and other inputs. Clients pay-per-score that rank-order an account's propensity to cure or pay. SCORE Cards are also highly correlated with other beneficial outcomes including days to collect, liquidation, bankruptcy, yield and percentage of outstanding balance recovered.

With no upfront costs and a pay-as-you-go model, SCORE is a low cost alternative or a supplementary model strategy for existing tools. Our validation service also ensures that your SCORE Cards deliver optimal results.

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Implementation

Getting started with SCORE is easy:

A signed subscriber agreement is required prior to commencing delivery of scores. This agreement will indicate your bureau partner of choice.
A schedule outlining SCORE models and pricing will be provided for your authorization to ensure that we fulfill on the contract agreement.
There are a number of delivery options you can choose. You can use your bureau of choice by appending scores to an existing batch process, or enable scores through one of our ASP partners, such as CGI or Techcom (DRS). Whatever you choose, we encourage you to consult with us first to determine the best option for your particular situation. This option will be indicated on your subscriber contract agreement.
Your order can be validated to ensure that you receive optimal results from the best appropriate SCORE model.

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Easy access to your data.

To help customers assess the incremental benefit of incorporating SCORE's models into internal systems, we offer analytics to validate performance. Our scores provide value as a complement to pre-existing decision tools that can enhance overall lift across the customer cycle in your delinquency management strategies.

SCORE collaborates with strategic partners to deliver scores which can be transmitted via FTP with PGP encryption or via one of our partner ASPs.

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Canada's top banks and 80% of the major collection agencies in Canada use SCORE models to manage account receivables.

A perfect SCORE for every industry.

SCORE's solutions take into account the unique set of customer characteristics in different industries. From long-term relationships for financial services companies, to more fickle lower-balance retail relationships, to higher-turnover telecom relationships. SCORE helps our clients take advantage of industry-specific challenges and opportunities.

Financial Institutions (FI)

SCORE's solutions generate profits for you at every stage of a customer's credit life cycle. For recent delinquencies we can uncover opportunities for segmentation and incremental revenue. For more advanced delinquencies our models can find effective internal or agency assignments to help control roll rates and minimize exposure. We also increase your performance by identifying dollars at risk and improve the allocation of your resources for better efficiency and productivity.

Insurance Companies

In today's tight market with greater losses, insurers are looking for better tools to underwrite, adjudicate and price policies to lower risk. For Property + Casualty insurers, the Property Loss Underwriting model HITSPlus predicts the presence, frequency and severity of claims occurring in the first two years of a policy's inception or renewal. For Auto insurers, the Motor Vehicle Report (MVR) Predictor produces a score based on current claims and credit bureau data to save money by advising on the necessity of costly reports.

Utilities

Since we all need utilities, there is little customer intimacy and collections tend to be characterized at high volumes with low balances. SCORE brings discipline to utilities that may not have sophisticated systems for collections.

Collection Agencies

Today's landscape of lower margins and increasing client requirements has made the collections business even more competitive. Agencies are spending more effort to get accounts to cure or pay. SCORE works with agencies to develop strategies to improve your bottom line.

Telephony

Customer retention is a big issue, and significant marketing dollars are spent establishing and sustaining telephony customer loyalty. SCORE's telephony clients have reported significantly reduced churn rates and have identified scoring as a key component in the development of retention strategies.

Retail

Retail credit relationships have their own unique characteristics. Balances are typically lower and the relationship can be shallow. SCORE can help retailers manage this higher risk proposition.

Selective Scoring

The Selective Scoring option is designed to segment and prioritize larger portfolios quickly and economically. It is a cost effective tool which is easy to integrate into your strategy and it is customizable down to the specific scoring model (30, 90, 180 or 360 Days Delinquent). The portfolio will be segmented by probability of recovery and users can score the portion of a portfolio that is above, below or within a pre-set score range. This option is very resource effective and yields immediate results.

SCORE has helped us review our agency outsourcing. The SCORE team developed a strategy on how to maximize returns, and introduced us to top performing partners in the market. Through the modeling process, we were able to get a lot clearer on what we needed to do, and we were certainly pleased with the 20 percent lift in returns.

Director of Collection, Schedule 1 Chartered Canadian Bank

Proven results.

We have worked on multiple scoring validation projects with SCORE Statistical over the past several years, and they have always delivered on time and at a more detailed level than required. Their flexibility and ability to take on projects on short notice allows us the flexibility to manage our internal resources and projects more effectively.

Thomas Higgins, Director of Credit Risk & Fraud, PC Financial

Proven results.

Since we were new to debt sales, as we began to explore the market to gain a better understanding, we turned to SCORE for their expertise in the field. It was a big plus because they were able to share their knowledge and industry best practices with us. They guided us through the entire process, from data capture to valuation, from optimizing the portfolio's value and taking it to market.

VP Collection and Fraud Management, Schedule 1 Canadian Bank

Proven results.

We are fortunate to have a true business partnership with SCORE, as we have openness and effective communication, and there are no hidden agendas. When others come in to pitch us occasionally, it only reinforces our belief that we’ve already found the best solution in SCORE.

President, Collections Agency

Proven results.

Working with SCORE was a pleasure since there was always an open, honest dialogue. When challenged with a new issue, the team came back with a matrix that provided the best possible data. SCORE also made referrals into certain opportunities that we weren’t aware of, giving us access to new markets and also giving the seller access to more potential buyers. Our relationship with SCORE proved to be very helpful for our business.

Former President, U.S. Debt Buyer

Proven results.

Call (416) 861-1217 to get started...

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