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Outsourcing Collection Services

Post-chargeoff environment collection agency management services for bankrupt, credit counselling and deceased accounts.

Consultation to improve your collections and recovery process.

SCORE acts as your outsourcing partner to help, improve and manage your receivables. We manage the entire gamut of activity in your accounts receivable management from charge-off portfolios to handling your entire back-end processes. These processes include: Requests for Proposals (RFP), inventory assignment, establishing fee-for-service for agency partners, operational audits, data warehousing, management reporting, customer service supports, and contractual consulting.

Manage and create your RFPs and RFIs with ease.

RFP/RFI Management

SCORE makes it easy for you to manage and create RFIs/RFPs for third party agency, bankruptcy proposal, credit counseling and probate service providers. Our consultation services also ensure that your RFI/RFP content meets your requirements, as a credit grantor. These requirements could include:

  • Defining the operational engagements.
  • Data security provisions.
  • Privacy/PIPEDA requirements.
  • Internal financial controls.
  • Complaint procedures.
  • Quality control planning.
  • Financial statements to illustrate stability.
  • Litigation details.

After receiving and reviewing your RFI/RFP responses, our recommendations make it easy for you to choose. SCORE will liaise with contacts, internal or external counsel to develop a good working relationship with service providers.

SCORE makes it easy for you to manage data.

Managing your data.

SCORE interacts directly with your credit grantor host provider for daily data feeds and to provide the initial assignment of accounts for services. We keep a system of record for accounts and are involved with the extraction, transfer and loading (ETL) of transactions.

To ensure the integrity of your data SCORE checks current balances and makes sure your account status is accurate and up-to-date. We also create audit trails, system logs and error checks for ETL process. For data security we ensure your account closeouts are completed in a timely manner and all file transfers are conducted through PCI compliant servers using FTP with PGP encryption.

SCORE ensures your collection agency performance is up to a competitive standard.

Managing your agencies for top performance.

SCORE manages your collection agency for top performance to ensure that it's up to competitive standards. We develop cumulative and batch recovery targets, KPI's and identify areas and gaps for improvement. SCORE will advise if service providers need to be replaced, calculate your market share and make recommendations about agency fees or commissions.

Day-to-day liaison for all requests and correspondence from service providers.

Hassle-free administration, accounting and reporting.

SCORE will conduct the day-to-day liaison for all requests and correspondence from service providers on statuses, updates, permissions to sue, underparameter settlement requests and fraud investigations.

SCORE helps you with the account reconciliation of monthly statements from business partners. We process agency payments and status updates made to service providers and provide monthly reporting to summarize activities within a period. This includes competitive service performance, portfolio trending, vintage reporting and closeouts.

Agency audits to ensure customer touchpoints are calibrated in a manner consistent with your brand.

Worry-free auditing and compliance.

We take the worry out of auditing and compliance to make sure you're current by conducting agency audits to ensure customer touchpoints are calibrated in a manner consistent with your brand. Audits undergo a full operational review and include adherence to SLA’s, management and collector interviews, licensing, insurance, privacy compliance, physical security, call monitoring, account level file reviews, collection letter reviews, work plan examinations and training.

Call (416) 861-1217 to get started...

...or complete this form and let us show you how to maximize returns in accounts receivable management.